Over the weekend, Ubisoft drew criticism over its knowledge insurance policies, with Ubisoft Support indicating that uPlay/Ubisoft Connect accounts are deleted after a interval of inactivity, eradicating entry to bought video games. Ubisoft has since clarified this, claiming that it doesn’t delete any accounts with purchases on them.
When this information first started doing the rounds, it was identified that Ubisoft doubtless closes accounts attributable to GDPR guidelines in European international locations. However, this could not apply to those that have bought video games, even when they do not log in for prolonged intervals of time. In an electronic mail to IGN, Ubisoft now claims that whereas it does conduct account closures attributable to GDPR, it doesn’t look to shut accounts with PC recreation purchases on them.
Ubisoft additionally outlined a number of of the standards that must be met earlier than the account deletion course of begins. Accounts with bought PC video games tied to them are “not eligible for deletion”, moreover, Ubisoft says it sometimes would not go to delete accounts till they’ve racked up 4 years of inactivity. The writer claims to haven’t closed any accounts with out not less than 4 years of full inactivity.
The complicated half right here is that the Ubisoft Support Twitter account has not defined that accounts with purchases on them usually are not closed and has made statements pointing in the direction of the other. Someone at Ubisoft ought to most likely ship them the memo.
Of course, the e-mail system remains to be a bit flawed, as many have identified that it appears a bit like a phishing electronic mail and as such, considered one of these emails may get caught in a consumer’s spam filter, or waved off as a rip-off. Rather than providing a hyperlink for customers to go browsing, the e-mail ought to doubtless simply include directions as an alternative.
KitGuru Says: Unused, empty accounts with no purchases needs to be cleared out so long as that particular person has the chance to enroll once more utilizing the identical electronic mail deal with.
