While EVGA might not be within the graphics card market anymore, the corporate remains to be ticking with energy provides, with some models being highly regarded within the US. Unfortunately, EVGA is making headlines this week for the improper causes, after an RMA buyer had 22TB value of SATA drives killed by a changed energy provide.
The energy provide is the guts of your PC, supplying energy to all essential elements. This is the precise cause we at all times advise on choosing up a good unit, backed by excessive effectivity certification and powerful opinions. Unfortunately, this is not at all times a recipe for achievement although. Over on Reddit, a person has reported that an RMA’d EVGA energy provide has killed off 22TB value of storage.
The problem begins when the person’s EVGA GQ1000W energy provide exhibited coil whine, so EVGA had them hand on to their modular cables and reclaimed the facility provide. The Redditor was then despatched again an ‘equivalent’ unit, however was not knowledgeable that the alternative PSU had new inner pinouts. As a consequence, 12V of energy was despatched to the SATA drives via older 5V cables, primarily frying the entire related drives.
When contacting EVGA help, a customer support consultant did ship out a brand new batch of cables suitable with the pinouts from the newer model of this PSU, however the harm was already performed and the drives have been defunct.
As noticed by Tom’s Hardware, EVGA didn’t provide to interchange the impacted drives, regardless of this blunder. If necessary data had been handed on correctly, this complete scenario may have been prevented, however attributable to lapses in communication, this person is now out of an costly assortment of drives and recovering no matter knowledge was on them might not be attainable.
Fortunately, it is a uncommon problem and is not the kind of factor we hear about fairly often. One factor is for positive although, extra care must be taken within the PSU RMA course of to make sure prospects have the precise cables when getting a alternative unit, and we must always all be paying somewhat extra consideration to our modular cables and their compatibility with future energy provides.
KitGuru Says: Has something like this ever occurred to you when changing a modular energy provide?
