A nasty journey for an MSI graphics card person. He was refused a service return for his graphics card as a result of he was utilizing a 90° 12VHPWR adapter from cablemod. This should be a tricky tablet for him to swallow.
12VHPWR: an RMA refused by MSI due to a 90° cablemod adapter!
This 12VHPWR connector is an actual ache. Admittedly, it saves a number of area, all of the extra in order it might carry a excessive energy ranking: 600W. However, it tends to catch hearth shortly if it’s not correctly related… Or when the cable is simply too bent… Or when the planets aren’t correctly aligned… So you get the image.
To make life simpler for customers, Cablemod provides a 90° adapter in its catalog. This takes care of set up whereas decreasing the cable’s bending angle. On the opposite hand, it comes with its share of inconveniences, which we talked about right here.
Nevertheless, a brand new person has had an issue with it, and we will assume that the ability connector has melted. To make issues worse, he requested MSI, the producer of his card, to ship him a return request, which they refused. The cause: he had used the unsuitable cable, the one equipped by MSI, however a third-party model. All the extra so since MicroStar Internationnal factors to tolerance issues (confirmed or in any other case) with the adapter in query.
In itself, that is comprehensible, because the card was not used beneath the circumstances outlined by MSI. On the opposite hand, cablemod ensures to refund the cardboard and adapter within the occasion of an issue. Wouldn’t this be the straightforward means out for MSI? Indeed, realizing this, wouldn’t manufacturers be tempted to cost cablemod to keep away from offering after-sales service themselves… And save themselves pointless expense? This could also be a slightly simplistic or “conspiracy” view of issues, however there aren’t any small financial savings. Finally, crucial factor is {that a} answer exists for the person.
