What you have to know
- Microsoft confirmed that the HP Smart app is being put in on some Windows 11 and Windows 10 PCs with out permission.
- A associated difficulty renames printers as HP printers no matter their precise producer.
- Microsoft will examine the difficulty and share a repair when it turns into obtainable.
Somehow, printers nonetheless trigger points in 2023. A lately confirmed difficulty in Windows 11 and Windows 10 causes the HP Smart app to put in on some methods with out permission. Additionally, a associated difficulty renames printers from any producer as HP printers. An replace Microsoft help web page outlines the issues, although there is not a repair obtainable presently.
Reports of the HP Smart app putting in on PCs with out permission first appeared final month. They have since been confirmed by Microsoft. The tech large shared a listing of associated points:
- Some Windows 10 and Windows11 units are putting in the HP Smart App.
- Printers are renamed as HP printers no matter their producer. Most are being named because the HP LaserJet M101-M106 mannequin. Printer icons may additionally be modified.
- Double clicking on a printer shows the on-screen error “No duties can be found for this web page”.
Despite the problems, printing should not be affected. Your printer could have been renamed towards your needs, however it ought to nonetheless work.
Microsoft notes that solely PCs with entry to the Microsoft Store are affected by these points. Many organizations disable entry to the Microsoft Store, so the bugs should not have an effect on as {many professional} customers as private customers.
While Microsoft has confirmed the difficulty, the corporate doesn’t have a repair for the bug presently. Microsoft is investigating the issue and can share an replace when it turns into obtainable.
The following platforms are affected by the problems:
- Client: Windows 11, model 23H2; Windows 11, model 22H2; Windows 11, model 21H2; Windows 10, model 22H2; Windows 10, model 21H2; Windows 10, model 1809; Windows 10 Enterprise LTSC 2019; Windows 10 Enterprise LTSC 2016; Windows 10, model 1607; Windows 10 Enterprise 2015 LTSB
- Server: Windows Server 2022; Windows Server, model 1809; Windows Server 2019; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012
While it is irritating to run into bugs, the method Microsoft is taking to repair the problems is regular. The firm confirms issues, investigates, then rolls out fixes after they’re confirmed secure. Any studies about Microsoft working into bugs it will possibly’t repair ought to most likely be ignored.
